Agency Owner Rollercoaster | Indi Pahl – Why treating people well and putting time in to developing your staff will make your business successful.

On this episode, I’m joined by Indi Pahl from Oakwell Hampton.

He initially entered the world of recruitment by – you guessed it – falling into it.

Beginning his career with SThree, Indi quickly realised that recruitment was going to be his long-term passion, and after 8 years split across two businesses he started Oakwell Hampton.

Indi’s journey as a recruitment business owner is slightly different to those that I have had previously on the podcast, as he grew a recruitment business as a non-biller, and put emphasis on how hiring the correct people enabled him to scale his business.

For recruiters who want to learn more about hiring the right people, hiring triggers and starting a business as a non-biller, this ones for you.

For the junior consultants listening, I think this is an amazing podcast to listen to if you are looking to achieve consistency with your desk, as Indi talks about how he measures this with individuals in his own business.


How did Indi get into recruitment? [2:06]

Were you a good biller? [5:09]

How would you describe the SThree environment? [6:14]

Why did Indi get the opportunity to progress? [8:30]

Did you always want to have your own business? [12:28]

How were the first years at Oakwell? [14:49]

What was your strategy to make your company different? [19:55]

What are the clear parameters to let someone go? [22:52]

What was the biggest challenge in year one? [24:36]

Year one turnover and going into year two  [26:49]

What did you include in your interview process when hiring that has had an impact? [30:11]

What are the non negotiables for you when hiring? [33:40]

Hiring triggers [38:24]

What is your mentality to reactive and proactive hiring? [42:04]

Family and life with work [46:54]

Remote working [50:25]

How have you been able to achieve that growth? [57:50]

How much time do you invest in your employees? [58:34]

Training and development [1:01:34]

Knowing what you know now what would you do differently? [1:04:09]

What are your plans to grow now? [1:06:27]

What are you excited about? [1:08:47]

What is resilience to you? [1:10:32]

What would you say to the people? [1:12:29]

You can connect with Indi on LinkedIn: https://www.linkedin.com/in/indypahl/

I hope you enjoyed the episode, the best place to connect with me is on Linkedin – Hishem Azzouz

If you would love me to cover certain topics with future guests please drop me a message. 

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